Summary

In this episode, Ellen interviews designer Fran Mether about her career journey and founding the service design consultancy Arteri. Fran discusses growing up in a creative household in Canberra and studying industrial design. After working for major retailers in Melbourne, Fran became inspired by human-centered design approaches that create impact. She relocated to Canberra to work on strategic projects for clients like the ATO. Fran then co-founded Arteri with her business partner to pursue her passion for service design. She shares how her background in industrial design informs Arteri's creative, tangible workshops that help organizations reimagine challenges. Join us as Fran reflects on transitioning from designing products to transforming services and systems.